We offer a 14-day money back guarantee for TSReader Standard and Professional orders. If you purchase our software and discover it doesn't work for your intended use, you shouldn't have to pay. We're very proud of TSReader and should you find issues we ask you email us with your concerns before requesting a refund.

TSReader does not contain any copy protection code so there is no special license key that needs to be removed. This is at the request of our customers, but it does mean you will need to certify in writing that it has been removed from your computer(s).

This is how the process works:

  1. You inform us within 14-days of purchase that you wish to obtain a refund for your TSReader purchase
  2. We remove the license from your support account and terminate any support for TSReader
  3. You uninstall TSReader and delete the setup program we provided
  4. You certify in writing that you have uninstalled TSReader and deleted the install program
  5. If you purchased TSReader Professional, the certification letter must be notarized, signed by a company officer or by an attorney representing you
  6. Once we receive the certification, we will refund the purchase and remove your account from our support site
  7. The certification must be received within 90-days of the order

Note that if you return TSReader Standard or Professional, you also loose your right to use our free TSReader Lite program permanently.

The certification letter should be sent to:

Rod Hewitt, COOLSTF.com
605 Genessee Street
Annapolis MD 21401

We recommend using certified mail for the certification. The following is a sample certification which can be used:

123 Any Street
City State Post-code

I wish to obtain a refund for my TSReader Standard or Professional purchase and hereby certify that:

  1. I have removed TSReader Standard or Professional from any and all computers under my control
  2. I have deleted the TSReader Standard or Professional setup utility from any and all computers under my control
  3. I have not shared TSReader Standard or Professional with any other people physically nor via file sharing websites
  4. I loose any right to support of TSReader Standard or Professional
  5. I understand that am prohibited from using the TSReader Lite program permanently and will not download nor install it

I declare under penalty of perjury (under the laws of my country) that the foregoing is true and correct.


(TSReader Professional only)